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Open with our legal terms

buntut77toto keeps legal terms, account eligibility, data requests, and payment-record handling in one place so you know what applies before you open an account.

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CONTACT PATHS

Reach us about legal requests

Legal questions need a clear trail, so we route them through channels that your account team can check later. Start from Help, then choose Legal Request if you are signed in; if you cannot access your account, use email with the phone number linked to your profile. Our team answers daily from 09:00 to 23:00 WIB, and complex requests may need identity matching before we make changes.

Team online

Live chat

Use live chat from the account menu for quick legal questions about terms, access, or payment records. We may ask for your registered phone number before sharing any account-specific response.

WhatsApp support

WhatsApp is available from 09:00 to 23:00 WIB for account-access and document-matching questions. Send only the details we request, and do not post wallet PINs or payment app passwords.

Email request

Email is the right path for correction, deletion, or copy requests. Include your account name, registered phone number, and the payment rail involved, such as DANA, OVO, GoPay, or QRIS.

DATA HANDLING

Manage your data and account

Legal handling covers more than one policy page. We treat your profile, device sessions, cookies, wallet records, and support transcripts as separate records with different reasons for keeping them.

Profile checks

Your profile may include phone, email, username, and payment-name matching. We use these details to confirm ownership before legal changes, wallet questions, or account-access requests are handled.

Cookie controls

Cookies help keep your session active and remember language or device choices. You can clear them through your browser, but signing in again may be required after removal.

Device sessions

Open Account > Security to review active sessions and change your password if a device looks unfamiliar. We may end sessions during legal checks or suspected account misuse.

Wallet records

DANA, OVO, GoPay, and QRIS transaction references may remain after account changes. These records help us handle payment disputes, settlement checks, and lawful requests tied to your wallet.

Retention reasons

Some records are kept for dispute handling, fraud checks, tax or accounting duties, and lawful requests. We remove or reduce data when there is no longer a valid reason to keep it.

Change requests

Ask for correction or deletion through Help > Legal Request, live chat, WhatsApp, or email. We match the request to your account before acting, then confirm the next step in writing.

Ask us before you continue

These answers focus on legal use of your account, your data, and your payment records. They do not replace local legal advice, and they do not change the rule that access depends on local law. If your question involves your own account, contact us from the same phone number or email you used at registration so we can check ownership before replying.

Access depends on local law and is available only where local law permits. If rules in your location do not allow access, do not open or continue using an account.

We may check your username, registered phone number, email, device session, and payment-name match. This helps us confirm that the request comes from the account holder before changing data.

Yes. Send the request through Help > Legal Request or email. We verify your account first, then provide eligible records such as profile details, support messages, and wallet references.

You can request a correction after signing in or by email if access is lost. We may ask for payment references from DANA, OVO, GoPay, or QRIS to confirm ownership.

Payment records may be needed for dispute handling, transaction tracing, and lawful requests. We keep only what is needed for those reasons, including receipt numbers and wallet references.

Cookies remember session status, device settings, and security signals. Clearing them can remove saved preferences, but it does not remove account records or payment history linked to your profile.

Use live chat for quick questions, WhatsApp during 09:00 to 23:00 WIB, or email for formal requests. Include your account name and registered contact so we can verify ownership.

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